Great customer service at Truss
I travel to New York City a lot, and I often discover that hospitality is sometimes lacking in restaurants and hotels. That is NOT the case with Jessy at Truss. In all the years I’ve been traveling...
Abysmal
Absolutely diabolical. Complete con of a hotel. We spent nearly £600 (> $700) for 3 nights to stay in a dark, depressing room without a window. Actually there was a window but it faced directly into...
Great Stay
Friendly helpful staff. We arrived on a super hot and humid day and the first thing they did at check in was give us 4 cold bottles of water which we greatly needed! The rooms were clean and...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.