Friendly Customer Service Goes a LONG Way
The Customer Service was exceptional with friendly staff during every shift of our five day stay! The room was cleaned daily. All requests were quickly accommodated. Great location.
Snacks and...
WORST CUSTOMER SERVICE EVER
This is possibly the worst customer service I have ever experienced in my 24 years of traveling. My flight got delayed, I called in Advance to tell them but the night shift person didnt post a...
Great location , average otherwise
So good bits first , great location for downtown activities and easy subway to uptown. Room was clean if a bit dated like the rest of the hotel . The downfall unfortunately was the staff who...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.