Property Amenities

Activities

  • Fitness facilities
  • Steam room
  • Spa services on site
  • Shopping on site

Property services

  • Pets allowed
  • Coffee/tea in common areas
  • Babysitting or childcare (surcharge)
  • Luggage storage
  • Porter/bellhop
  • Concierge services
  • Dry cleaning/laundry services
  • Elevator/lift
  • Express check-out
  • 24-hour front desk
  • Multilingual staff
  • Safe-deposit box at front desk
  • Smoke-free property
  • Supervised childcare/activities (surcharge)
  • Supervised childcare/activities
  • ATM/banking
  • Gift shops or newsstand
  • Conference space
  • Free newspapers in lobby
  • Tours/ticket assistance

Business services

  • Conference center
  • Business center

Food and drink

  • Restaurant
  • Health club
  • Wedding services
  • Coffee/tea in common areas
  • Breakfast available (surcharge)
  • Coffee shop or cafe

Shuttles and transportation

  • Limo or town car service available

Parking

  • Valet parking (surcharge)

In-Room Amenities

Features

  • Air conditioning
  • Iron/ironing board
  • Desk
  • Private bathroom
  • Blackout drapes/curtains
  • Slippers
  • In-room safe (laptop compatible)

Media and electronics

  • WiFi (surcharge)
  • Pay movies
  • Phone
  • Premium TV channels
  • Plasma TV

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Designer toiletries

Services

  • Daily housekeeping

Bedding and linens

  • Premium bedding
  • Hypo-allergenic bedding available

Food and drink

  • Minibar

Reviews

Lotte New York Palace

6,396 Reviews #174 of 557 hotels in New York City

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    4209
  • Very Good
    1266
  • Average
    503
  • Poor
    241
  • Terrible
    178

Recent Reviews

MATTHEW A wrote a review on May 13, 2024 Chicago, Illinois
Trip Type: Business

Excellent business stay - would highly recommend

Had a surprisingly great stay. Room was very spacious with nice views. Modern vibe and great atmosphere. Service was awesome throughout. Would highly recommend for business or family stay. Next time...
SteveLikes_3_Stars wrote a review on May 12, 2024 Seattle, Washington
Trip Type:

A Terrific Hotel in the Heart of Midtown Manhattan

Anyone who has read my other hotel reviews knows that I prize service very highly. It is always the personnel at a hotel that make it or break it for me. This is even more important in a very large...
Sophia2204 wrote a review on May 08, 2024 Troy, New York
Trip Type:

Very poor... Definitely not a 5 star hotel.

While the Lotte New York Palace boasts a clean room and a convenient location, my stay was overshadowed by several disappointments. The rooms were notably outdated and very limited to none of any...

Policies

Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.