Property Amenities

Activities

  • Fitness facilities
  • Steam room
  • Spa services on site
  • Shopping on site

Property services

  • Pets allowed
  • Coffee/tea in common areas
  • Babysitting or childcare (surcharge)
  • Luggage storage
  • Porter/bellhop
  • Concierge services
  • Dry cleaning/laundry services
  • Elevator/lift
  • Express check-out
  • 24-hour front desk
  • Multilingual staff
  • Safe-deposit box at front desk
  • Smoke-free property
  • Supervised childcare/activities (surcharge)
  • Supervised childcare/activities
  • ATM/banking
  • Gift shops or newsstand
  • Conference space
  • Free newspapers in lobby
  • Tours/ticket assistance

Business services

  • Conference center
  • Business center

Food and drink

  • Restaurant
  • Health club
  • Wedding services
  • Coffee/tea in common areas
  • Breakfast available (surcharge)
  • Coffee shop or cafe

Shuttles and transportation

  • Limo or town car service available

Parking

  • Valet parking (surcharge)

In-Room Amenities

Features

  • Air conditioning
  • Iron/ironing board
  • Desk
  • Private bathroom
  • Blackout drapes/curtains
  • Slippers
  • In-room safe (laptop compatible)

Media and electronics

  • WiFi (surcharge)
  • Pay movies
  • Phone
  • Premium TV channels
  • Plasma TV

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Designer toiletries

Services

  • Daily housekeeping

Bedding and linens

  • Premium bedding
  • Hypo-allergenic bedding available

Food and drink

  • Minibar

Reviews

Lotte New York Palace

6,530 Reviews #153 of 565 hotels in New York City

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    4307
  • Very Good
    1279
  • Average
    511
  • Poor
    251
  • Terrible
    182

Recent Reviews

Brenda Z wrote a review on November 30, 2024
Trip Type: Family

Ask detailed questions

The rooms are not predictable.... it maybe good. It may not... they sell you on an upgrade, but it's not what you think........ we upgraded to the towers to get an accessible room with low vanity n...
JSink wrote a review on November 28, 2024 Dallas, Texas
Trip Type: Family

Five star experience

The staff were super helpful and kind. Rooms are clean and comfortable. The hotel is in a prime location and it’s easy to access any of the popular NYC highlights most want to visit. The hotel has...
AmyM1107 wrote a review on November 28, 2024
Trip Type: Family

Excellent stay over Thanksgiving

Appreciated the umbrellas on rainy days! Great location, great views, big rooms. Loved the Christmas decorations!

Policies

Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.