Property Amenities

Activities

  • Fitness facilities
  • Steam room
  • Spa services on site
  • Shopping on site

Property services

  • Pets allowed
  • Coffee/tea in common areas
  • Babysitting or childcare (surcharge)
  • Luggage storage
  • Porter/bellhop
  • Concierge services
  • Dry cleaning/laundry services
  • Elevator/lift
  • Express check-out
  • 24-hour front desk
  • Multilingual staff
  • Safe-deposit box at front desk
  • Smoke-free property
  • Supervised childcare/activities (surcharge)
  • Supervised childcare/activities
  • ATM/banking
  • Gift shops or newsstand
  • Conference space
  • Free newspapers in lobby
  • Tours/ticket assistance

Business services

  • Conference center
  • Business center

Food and drink

  • Restaurant
  • Health club
  • Wedding services
  • Coffee/tea in common areas
  • Breakfast available (surcharge)
  • Coffee shop or cafe

Shuttles and transportation

  • Limo or town car service available

Parking

  • Valet parking (surcharge)

In-Room Amenities

Features

  • Air conditioning
  • Iron/ironing board
  • Desk
  • Private bathroom
  • Blackout drapes/curtains
  • Slippers
  • In-room safe (laptop compatible)

Media and electronics

  • WiFi (surcharge)
  • Pay movies
  • Phone
  • Premium TV channels
  • Plasma TV

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Designer toiletries

Services

  • Daily housekeeping

Bedding and linens

  • Premium bedding
  • Hypo-allergenic bedding available

Food and drink

  • Minibar

Reviews

Lotte New York Palace

6,417 Reviews #168 of 559 hotels in New York City

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    4225
  • Very Good
    1265
  • Average
    504
  • Poor
    244
  • Terrible
    179

Recent Reviews

Laura H wrote a review on June 17, 2024
Trip Type:

Calming, Interesting and Great Service

I just got back yesterday from a 3-night stay with my daughter and granddaughters. We loved our stay here! First, it is a very calming escape from the noisy and sometimes stressful city. The service...
cruzc459 wrote a review on June 17, 2024
Trip Type:

Beautiful View

When a family member hosted this trip for us, I honestly didn't expect to stay at such a wonderful hotel. I was taken back by the view I had, along with its beauty inside. I tried my best not to...
Julia P wrote a review on June 16, 2024
Trip Type:

Run down, poorly managed

It seems this hotel has gone downhill, while the prices are through the roof. We got the family suite, which is really just two connected rooms (yet charged at a premium rate). Room has very old...

Policies

Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.