Lotte New York Palace

Midtown Luxury Hotel
Lotte New York Palace #73 of 511 hotels in New York City #73 of 511 hotels in New York City
Star ratings explained
455 Madison Ave New York, NY 10022

Why we like it

  • The breathtaking grand staircase with gold embellishing is beautifully picturesque
  • Treat yourself to a facial, manicure, or massage at the on-site spa
  • Rooms are spacious and sophisticated with views of the skyline or St. Patrick's Cathedral
  • Attend hotel-specific events including jazz nights and Palace Hour
  • Choose between six on-site dining options, ranging from breakfast specific to old-style taverns

What you need to know

  • Bring kids, they love the on-site magician
  • This hotel is known for being the set of several scenes in Gossip Girl
  • Shuttles are available to take you to both the Theatre District and Wall Street
  • Internet is available for $16/day

Popular NYC Features

Walk to Times Square Walk to Central Park Free Breakfast On-site Restaurant On-site Bar Free WiFi Rooftop Bar Smoke Free


Within a block of both St. Patrick's Cathedral and Rockefeller Center, this hotel is close to excellent shopping, hole-in-the-wall restaurants, and more. Get your fill of tourist attractions by visiting Times Square, Central Park, the Museum of Modern Art, and the theatres of Broadway, all within a mile. Explore the larger Manhattan area via the subway. The closest stop, Rockefeller Center Station, is three blocks away.

Property Amenities


  • Fitness facilities
  • Steam room
  • Spa services on site
  • Shopping on site

Property services

  • Pets allowed
  • Coffee/tea in common areas
  • Babysitting or childcare (surcharge)
  • Luggage storage
  • Porter/bellhop
  • Concierge services
  • Dry cleaning/laundry services
  • Elevator/lift
  • Express check-out
  • 24-hour front desk
  • Multilingual staff
  • Safe-deposit box at front desk
  • Smoke-free property
  • Supervised childcare/activities (surcharge)
  • Supervised childcare/activities
  • ATM/banking
  • Gift shops or newsstand
  • Conference space
  • Free newspapers in lobby
  • Tours/ticket assistance

Business services

  • Conference center
  • Business center

Food and drink

  • Restaurant
  • Health club
  • Wedding services
  • Coffee/tea in common areas
  • Breakfast available (surcharge)
  • Coffee shop or cafe

Shuttles and transportation

  • Limo or Town Car service available


  • Valet parking (surcharge)

In-Room Amenities


  • Air conditioning
  • Iron/ironing board
  • Desk
  • Private bathroom
  • Blackout drapes/curtains
  • Slippers
  • In-room safe (laptop compatible)

Media and electronics

  • WiFi (surcharge)
  • Pay movies
  • Phone
  • Premium TV channels
  • Plasma TV


  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Designer toiletries


  • Daily housekeeping

Bedding and linens

  • Premium bedding
  • Hypo-allergenic bedding available

Food and drink

  • Minibar


Lotte New York Palace

5,621 Reviews #73 of 511 hotels in New York City

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
  • Very Good
  • Average
  • Poor
  • Terrible
  • 2019 Certificate of Excellence

Recent Reviews

Scottbconner wrote a review on February 24, 2020 West Hartford, Connecticut
Trip Type:

winter weekend

Fantastic hotel. Historic building, great location, high quality rooms, incredible views. Service was friendly. Will stay here again in the future. With a discounted rate the room was well worth...
Michael D wrote a review on February 24, 2020
Trip Type:

Poor customer service.

Not pleased. My wife slipped and fell in the tub on the last morning of our stay. Thankfully she was ok, just bruised but overall ok. I informed the staff when checking out. No one offered to go to...
Ian2108 wrote a review on February 24, 2020 Nottinghamshire, United Kingdom
Trip Type:

50th Birthday celebration

A wonderful hotel in a superb location. The staff were extremely welcoming and helpful. I don't believe there would be a better view from a bedroom window in the whole of NYC. The only problem was...


Deposit and cancellation policies vary by type of room. Please see policy information upon selection of room type.