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Property Amenities

Activities

Fitness facilities
Steam room
Spa services on site
Shopping on site

Property services

Pets allowed
Coffee/tea in common areas
Babysitting or childcare (surcharge)
Luggage storage
Porter/bellhop
Concierge services
Dry cleaning/laundry services
Elevator/lift
Express check-out
24-hour front desk
Multilingual staff
Safe-deposit box at front desk
Smoke-free property
Supervised childcare/activities (surcharge)
Supervised childcare/activities
ATM/banking
Gift shops or newsstand
Conference space
Free newspapers in lobby
Tours/ticket assistance

Business services

Conference center
Business center

Food and drink

Restaurant
Health club
Wedding services
Coffee/tea in common areas
Breakfast available (surcharge)
Coffee shop or cafe

Shuttles and transportation

Limo or town car service available

Parking

Valet parking (surcharge)

In-Room Amenities

Features

Air conditioning
Iron/ironing board
Desk
Private bathroom
Blackout drapes/curtains
Slippers
In-room safe (laptop compatible)

Media and electronics

WiFi (surcharge)
Pay movies
Phone
Premium TV channels
Plasma TV

Bathroom

Bathrobes
Free toiletries
Hair dryer
Designer toiletries

Services

Daily housekeeping

Bedding and linens

Premium bedding
Hypo-allergenic bedding available

Food and drink

Minibar

Reviews

Lotte New York Palace

6,530 Reviews #153 of 565 hotels in New York City

TripAdvisor Traveler Rating

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

4307
Very Good

1279
Average

511
Poor

251
Terrible

182

Recent Reviews

Brenda Z wrote a review on November 30, 2024

Trip Type: Family

Ask detailed questions

The rooms are not predictable.... it maybe good. It may not... they sell you on an upgrade, but it's not what you think........ we upgraded to the towers to get an accessible room with low vanity n...

JSink wrote a review on November 28, 2024 Dallas, Texas

Trip Type: Family

Five star experience

The staff were super helpful and kind. Rooms are clean and comfortable. The hotel is in a prime location and it’s easy to access any of the popular NYC highlights most want to visit. The hotel has...

AmyM1107 wrote a review on November 28, 2024

Trip Type: Family

Excellent stay over Thanksgiving

Appreciated the umbrellas on rainy days! Great location, great views, big rooms. Loved the Christmas decorations!

Policies

Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.

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