Underwhelming NYC experience
I am writing to express my deep dissatisfaction with my recent stay at your hotel. During my stay from April 11, 2024 to April 13, 2024, I encountered a series of issues that greatly impacted my...
Holiday
The hotel very central. The room clean but bit run down. There was no kettle or even bottled water. The staff not very nice except Angel the doorman who was very friendly. Expensive small shop for...
Great location but let down by dated rooms and housekeeping
This hotel is in a great location next to Grand Central station with direct access to the station without having to leave the hotel. There is a bar off the main lobby area of the hotel up some...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.