Marlyn's Top Notch Front Desk Customer Service
This review is specifically for Marlyn at the front desk.
There are about 10 Hilton Garden Inns below Central Park in Manhattan. We had to split our booking on 2 cards and inadvertently booked two...
Great experience
Great friendly front desk workers. Arrived early stored bags until check in time. Room very comfy and clean. Stayed 4 nights Thursday thru Monday. Saturday morning had to wait for elavtor 15...
This is the hotel you want to stay in when In midtown, super clean and within walking distance to many places.
Staying here was just perfect, very clean room, daily housekeeping kept everything in stock. Front desk staff are super nice and helpful. Felt safe knowing that only guest could access elevator via...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Wired and wireless Internet access is complimentary, while MP3 docking stations and digital programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.","long_description":"<p>Property Location A stay at Hilton Garden Inn New York\/West 35th Street places you in the heart of Manhattan, steps from Macy's and Empire State Building. This hotel is close to Times Square and Grand Central Terminal.Rooms Make yourself at home in one of the 298 air-conditioned rooms featuring refrigerators and LCD televisions. Wired and wireless Internet access is complimentary, while MP3 docking stations and digital programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.Amenities Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services.Dining Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar\/lounge. Buffet breakfasts are available daily for a fee.Business, Other Amenities Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in Manhattan? This hotel has facilities measuring 388 square feet (36 square meters), including a meeting room. Self parking (subject to charges) is available onsite.<\/p>\n","location_short_description":"","location_long_description":"<p>Located a block from the Empire State Building and Macy\u2019s Square, this hotel is surrounded by popular shops, local restaurants, and fun bars. Times Square, the Theatre District, and the New York Public Library are all within a half mile, or you can explore the greater area via the subway, a popular station serviced by 8 lines is catty-corner from the hotel.<\/p>","why_we_like_it":"<p>Noticeably clean and comfortable, this hotel offers the standard amenities of a Hilton Garden Inn in a location steps away from the Empire State Building.<\/p>\n","staff_pick":"","why_we_like_it_list":["Predictably clean with the friendly service standard of a Hilton Garden Inn","The fridge and microwave, in-room, are underrated amenities ","Easily plan your trip and get theatre tickets from the on-site concierge","Enjoy phenomenal views of the Empire State Building from certain rooms"],"what_you_need_to_know":["If you want a view, ask for a corner room on a high floor","Get quick snacks or forgotten items at the 24-hour pantry","There is a breakfast buffet on-site which begins at 6:30 am","Grab a nightcap or evening drink at the Lobby Lounge 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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.