Disaster experience! Go elsewhere!
Absolute disaster experience whereby my daughter arrives and the hotel air conditioning is broken. After speaking with a pompous front desk person, they agree to send up a fan saying "that should...
NO AC!! Do not stay here if you value AC.
Unfortunately, the hotel does not have fully functioning AC, and it seems based on these reviews it has not had AC for months. They offered us a fan. We declined and rebooked somewhere else. They...
We love Ace!!
We love Ace!!!!!!!! My brand new husband and I were coming home to San Diego from Italy. When we landed at JFK, we found out our last flight home was canceled. The lines were insanely long, and we...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and minibars.","long_description":"<p>Property Location A stay at Ace Hotel New York places you in the heart of Manhattan, minutes from Empire State Building and close to Macy's. This 4-star hotel is close to Grand Central Terminal and Times Square.Rooms Make yourself at home in one of the 280 individually decorated guestrooms, featuring MP3 docking stations and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and minibars.Amenities Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities at this hotel include gift shops\/newsstands, a hair salon, and wedding services.Dining Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop\/caf\u00e9. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 3 bars\/lounges. Breakfast is available for a fee.Business, Other Amenities Featured amenities include a computer station, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.<\/p>\n","location_short_description":"","location_long_description":"<p>This NoMad\/ Herald Square hotel is midway between the Flatiron building and the Empire State Building. Explore a variety of rooftop bars, restaurants, and parks in the surrounding area. The 28 St Subway Station is a half block away and is serviced by the N, Q, R, and W lines which allow you to easily get to Times Square, Queens, Brooklyn and beyond.<\/p>","why_we_like_it":"<p>Housed in a historic building, this hotel has d\u00e9cor and amenities that are all Instagram-worthy, including guitars in the rooms, local art around the hotel, and a small library in the lobby. <\/p>\n","staff_pick":"","why_we_like_it_list":["This hotel caters to hipsters, with local art on the walls and guitars in the room","The stocked mini bar is a full-sized Smeg Fridge","Stumptown Coffee downstairs serves some of the best coffee you'll ever have","Try the two restaurants on-site: The Breslin and John Dory Oyster Bar","There are fun activities throughout the hotel including a photo booth and bar"],"what_you_need_to_know":["If you have two people, it's recommended to get a medium sized room or bigger","Rooms tend to be on the dark side, even with the windows open","Caters to the artsy 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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.