Hot water Issue + Level of cleanliness
For context: I've lived in NY for 10 years and have traveled to 45+ countries so I've had my share of hotels. I'm not the type to complain and be Karen; I was on a business trip and just wanted...
Moldy bathroom & strong smell of bleach - room in need of renovation
The location was perfect for our purposes, but this was a very disappointing Hyatt stay due to the state of the room/bathroom even though we didn’t have high expectations to begin with. We had to...
Excellent location, comfortable room
We stayed in a small but very comfortable and quiet room on the 4th floor. The space was sufficient-- it is NYC, after all. The bed was comfortable, and we appreciated the Nespresso pods (and that...
Policies
Deposit & Cancellation Policies
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.