Room was 82 degrees - no solution offered!
Horrible hotel stay experience. We checked-in and confirmed twice with the front desk about our reservations yet while we were waiting for our room to be ready, I received a voicemail needing to...
Zero customer service or communication
I booked a stay with this hotel for August 2024. According to the terms and conditions the payment was due immediately as I booked the advanced purchase rate.
One week later and no payment has been...
AC broken for two nights
Very unbearable experience with no AC for the first 2 nights of my stay for business. Staff was nice but wasn't able to help much.
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.