Terrible customer service among other things
Hopefully this helps others in their decision to NOT stay at this hotel.
I chose this hotel as it was close to Times Square and had valet parking as I didn't want to worry about parking, or...
Mediocre room in a good location
Cons:
- Wifi would barely connect
- Our room had a super musty stinky feet smell from the moment we arrived
- Elevators were old, slow, clunky and would come every 5-7 minutes
- Fan in bathroom was...
Great Location and facilities
The Candlewood Suites Times Square is in an excellent location, - this and the fact that it had a kitchenette was why I chose it. Firstly my opinion of the room, it was a little "tired". The door...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.