Incorrect charges and terrible staff
If you look at the negative reviews, you'll notice a pattern - terrible reception staff and hidden/extra charges. This is very common at this Hotel and was also my experience.
Upon checking out, I...
Great location but terrible bed.
The hotel had a wonderful location, within walking distance of many great places and restaurants. The employees were attentive, and the room service staff were exceptional. The rooms were clean and...
Highly recommend!!!! You will not be disappointed!
What an unbelievable stay we had at the Hyatt in Times Square with our two children. Every staff member we interacted with was so kind and friendly from the valet, front desk/check in, lobby...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.Dining Satisfy your appetite at the hotel's restaurant, which serves lunch and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar\/lounge. Cooked-to-order breakfasts are available daily from 6 AM to 11 AM for a fee.Business, Other Amenities Featured amenities include a business center, express check-in, and dry cleaning\/laundry services. Planning an event in New York? This hotel has facilities measuring 2500 square feet (232 square meters), including meeting rooms.<\/p>","location_short_description":"","location_long_description":"<p>You'll be staying amid the glamour and iconic scenery of midtown Manhattan. Some of the most buzz-worthy theaters, nightlife, attractions, and eateries in the world will be steps away. 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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.