great place in central manhattan
stayed here again just a few weeks before shut down its really agreat place got a single room although small its clean and has got everything one needs also great computer check in and out plus a room for drinks and fruit etc all the time for free hope to see you again soon when this is over
Good Location, good be better
We stayed here the first week of March. The location is great, just of Times Square. We booked a twin Superior room, we booked this hotel and room after looking on there website. Sad to say the room was nothing like the photo's. The beds were good, the rest not so. Very cramped, not much wardrobe space, no desk or chair ( as in the photo's ). It looked very run down, if this was a superior room what must a deluxe or standard be like . Credit to the front desk staff, the next day i went and complained. As they had no more superior twins they upgraded us to a suite with a sofa bed, saying the sofa bed was fantastic. The suite we had was very spacious and everything you needed was there. Looking at the price for a suite on line don't think it would be worth it. The sofa bed was not fantastic, like lying on springs. I asked for a duvet instead of blankets and was told they don't have enough duvets !!We didn't eat here so can't say about the food. The staff on the whole were good and helpful
Mela was perfect for our location and budget
I will definitely stay here again. Reasonable Valet parking. Charleny at the front desk was very welcoming, friendly, and helpful during our 2 night stay. The room was comfortable, the shower fantastic and location was perfect in mid town for everything we wanted to see.
run down hotel in a great location
the pictures will tell you everything you need to know. there was severe water damage on one of the walls which I discovered as I stepped on an area of soaking wet carpet. the location is great, but you shouldn't get a hotel in this bad of condition at the prices they are charging.
Good location.
This hotel is in a great location.
Our room was on the 8th floor. Very warm and very noisy.
Comfy and big enough though.
The staff in the hotel were not very friendly or welcoming. I asked various questions during our stay and just got one word answers. The only friendly person was the bag man on our last day who stored our bags after check out.
I would only reccomend this hotel for its location to Times Square. Nothing else. Almost rude staff were not good.
MohitGM, General Manager at Hotel Mela, responded to this review
Thank you for the feedback, Boo123456. We regret that your time with us was anything less than perfect. While we're happy that you appreciated our prime location, it's unfortunate staff didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our team moving forward. We hope you allow us the opportunity to share a more positive experience with you soon.
Policies
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