If you charge a premium price you should get service to match!
HI,
Just to inform you that our stay was not up to our expectations
We were promised upgrade buy the reception and approved by the manager at front desk
After an hour during my wedding she gave me...
The Connaught in NY - beautiful
This hotel in many ways draws parallels to the Connaught in Mayfair, London, in that it's number one USP is the intimacy of service execution… and this they do extremely well.
They understand their...
Stayed for Business, Mixed with a Romantic option for my SO
Currently my favorite hotel in NYC. A fan of The Pendry, Equinox, and a few others, but for when I travel with my SO, this will be my go to. We're heading back for Valentine's Day and they were able...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.